Privacy & Cookies Policy

PRIVACY POLICY

Last updated: 24 August 2026

Talk Time Kids respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, join a mailing list, create an account or purchase our products and services.

1. Who we are

The data controller is:

Linda Everard trading as Talk Time Kids a Sole Partnership
Address: 5 Brayford Square, Stepney Green, London, E1 0SG, United Kingdom
Email: [email protected]
Website: www.talktimekids.com

For questions about this Privacy Policy or your personal information, please contact us using the email address above.

2. Information we may collect

Depending upon how you interact with Talk Time Kids, we may collect information including:

Identity and contact information

Such as your name and email address.

Transaction information

Information about products or services you purchase, transaction references and payment status.

Payment-card information may be collected and processed directly by our payment provider rather than stored by Talk Time Kids.

Account information

Where applicable, information associated with your customer, course, membership or app account.

Communications

Information you provide when contacting us, completing a form, responding to a survey or communicating with customer support.

Marketing preferences

Information about whether you have chosen to receive marketing communications and your communication preferences.

Technical and usage information

Depending upon our website configuration and your cookie choices, this may include information such as IP address, browser/device information, pages visited and information collected using cookies or similar technologies.

3. Please don't send unnecessary information about children

Talk Time Kids is a parent education business and does not require detailed clinical information about individual children through its general website contact forms.

Please do not submit medical records, clinical reports or unnecessary personally identifying information about a child through our general contact form.

Where a Talk Time Kids resource specifically invites parents to record information about their child's communication for their own use, the relevant product will explain how that information is handled.

4. How and why we use your information

We may process personal information for purposes including:

Providing products and services
To process purchases, deliver digital products, provide course or membership access and administer customer accounts.

Customer service
To respond to enquiries, resolve technical problems, handle complaints and administer refunds or cancellations.

Legal and financial administration
To maintain records, meet accounting and tax obligations, prevent fraud and comply with legal requirements.

Marketing
Where permitted by law, to send information about Talk Time Kids products, resources, news and services.

Improving Talk Time Kids
To understand how our website and products are used and improve our services, where the processing is lawful and, where required, appropriate consent has been obtained.

Security
To protect our website, accounts, customers and business against fraud, misuse and security threats.

5. Our lawful bases

Under UK data-protection law, we need a lawful basis for processing personal information.

Depending upon the circumstances, we may rely upon:

Contract — where processing is necessary to provide something you have purchased or requested under a contract.

Legal obligation — where we need to retain or process information to comply with the law.

Legitimate interests — where processing is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Consent — where we have asked you to make a genuine choice, for example for certain marketing or non-essential cookies.

Where we rely on consent, you may withdraw that consent at any time.

6. Email marketing

If you choose to join our email list or otherwise consent to receiving marketing communications, we may send you emails about Talk Time Kids information, products, resources and services.

You can unsubscribe at any time by using the unsubscribe link provided in marketing emails or contacting us at [email protected].

Unsubscribing from marketing does not necessarily prevent us from sending transactional communications needed to administer a purchase or account.

7. Who we may share information with

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate Talk Time Kids.

Depending upon the services currently used, these may include providers of:

website and CRM technology;

payment processing;

email delivery;

digital product/course hosting;

cloud or data storage;

analytics;

customer support; and

professional services such as accounting or legal advice.

Current important providers may include Stripe for payment processing and Tekmatix for website, CRM, communications or product-delivery functions, depending upon how our systems are configured.

Service providers process information subject to their own contractual and data-protection obligations.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

8. International transfers

Some technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure an appropriate lawful transfer mechanism and safeguards are in place as required by UK data-protection law.

9. How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax or reporting obligations.

Different categories of information may therefore have different retention periods.

We periodically review information we hold and delete or anonymise information when it is no longer reasonably required, subject to our legal obligations.

10. Security

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No internet-based system can, however, be guaranteed to be completely secure.

11. Your data-protection rights

Depending upon the circumstances, UK data-protection law gives individuals rights including the right to:

request access to personal information;

request correction of inaccurate information;

request erasure in certain circumstances;

request restriction of processing in certain circumstances;

object to certain processing;

request data portability where applicable;

withdraw consent where processing is based upon consent; and

raise concerns about how personal information is being handled.

Not every right applies in every circumstance.

To exercise a relevant right, contact [email protected].

We may need to verify your identity before fulfilling a request.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

13. Third-party links

Our website may contain links to third-party websites.

Those websites operate independently and their handling of personal information is governed by their own privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy as our business, technology or legal obligations change.

The current version will be published on this page and the "Last updated" date will be amended.

15. Contact us

For privacy enquiries:

Talk Time Kids
Linda Everard
Email: [email protected]
Address: 5 Brayford Square, Stepney Green, London, E1 0SG, United Kingdom